Self-Service & Automation

Reduce costs using technology to solve common enquiries and business tasks

Contact Us

Reduce costs using technology to solve common enquiries and business tasks

Delivering services efficiently whilst meeting customer expectations is a key element of remaining competitive for many of today’s organisations. GSN solutions incorporate technology for online, digital and voice-based automation and self-service.  We maximise business efficiency by blending interactions seamlessly with assisted service to ensure every customer’s expectations are met.

Reduce resource demand by automating common tasks

GSN technology provides the solution for many common repetitive processes that require customer interaction and utilise valuable employee time.  With advanced capabilities such as voice recognition, biometric security and pre-built self-service modules for banking, finance, insurance, retail, logistics and telecommunications GSN can enable customers to self-serve on voice platforms with seamless transition to assisted service when necessary.

GSN’s extensive software development capability provides for the integration of self-service platforms with just about any back end or line of business system.

Reduce resource demand by automating common tasks

GSN technology provides the solution for many common repetitive processes that require customer interaction and utilise valuable employee time.  With advanced capabilities such as voice recognition, biometric security and pre-built self-service modules for banking, finance, insurance, retail, logistics and telecommunications GSN can enable customers to self-serve on voice platforms with seamless transition to assisted service when necessary.

GSN’s extensive software development capability provides for the integration of self-service platforms with just about any back end or line of business system.

Reduce resource demand by automating simple enquiries

Our solutions bring together Human and Artificial Intelligence to enable customer and employee engagement across your business.  We provide virtual agent, chat bot, live chat and knowledge management solutions to empower your organisation to provide consistent, personalised and fast access to information across all channels.

Our solutions let you answer many common customer enquiries – fast – and if the customer interaction starts to become more complex, we seamlessly transition your customers to a live agent to ensure continued positive experience.

Get your customers to the right resources for resolution, quicker

Choosing the right resources for a particular interaction requires a business to understand a combination of skill, knowledge, location, scheduling, cost and availability balanced with acceptable customer wait time. GSN solutions provide flexibility to meet the most complex interaction requirements, selecting the right resources and enabling seamless transition across resources as the customer experience requires.

Get your customers to the right resources for resolution, quicker

Choosing the right resources for a particular interaction requires a business to understand a combination of skill, knowledge, location, scheduling, cost and availability balanced with acceptable customer wait time. GSN solutions provide flexibility to meet the most complex interaction requirements, selecting the right resources and enabling seamless transition across resources as the customer experience requires.

…allows us to quantify at a large scale how customers are feeling about the service we deliver, which we use to improve our products, our contact centre and how we do business with our customers

Alex Hnarakis, Head of Service Optimisation & Premium Support
MYOB

Get In Touch.

If you are looking for a reliable partner for your next project, contact us!

EMAIL US

Tell us how we can help with
your next project

SEND EMAIL

OUR OFFICE

Level 8, 636 St Kilda Rd Melbourne,
Victoria 3182 Australia

OPEN MAPS

DROP US A LINE

Ready to Talk?
1300 885 313

CLICK TO CALL