Report
AI Quality Management | Aug 1, 2022
“The 2022 Australia and New Zealand Contact Centre Decision-Makers’ Guide” is ContactBabel’s
second annual research study of the performance, technology and HR aspects of Australian and New Zealand contact centre operations.
A detailed online questionnaire was answered by 112 contact centre managers and directors in Q2 Analysis of the results was carried out in June 2022.
“The 2022 Australia and New Zealand Contact Centre Decision-Makers’ Guide” is ContactBabel’s
second annual research study of the performance, technology and HR aspects of Australian and New Zealand contact centre operations.
A detailed online questionnaire was answered by 112 contact centre managers and directors in Q2 Analysis of the results was carried out in June 2022.
For more information on ContactBabel, take a look at our report "The 2022 Australian and New Zealand Contact Centre Decision-Makers' Guide"
