Survey your customers in the moment and see all your data on a single platform with CentraCX – our Voice-of-the-Customer (VoC) solution. CentraCX collects customer feedback across multiple channels. We work with clients to use this simple customer feedback software to create a rich dashboard of feedback and actionable insights. Our unique solution also captures the corresponding agent context. When combined with customer feedback, this creates even richer opportunities for your teams to understand, collaborate and improve the experience of your customers and employees.
Start creating customer experiences that drive loyalty and spend by understanding the key drivers of customer satisfaction at each touchpoint. Get more ideas and deliver amazing service with help from a VoC solution by GSN.