Want to understand what your customers and frontline teams are saying about your products or promotions? Why do some frontline team members get better results than others? How do you understand the performance of your frontline team members, without investing in every interaction? How do you work out where to focus valuable supervisor time? These are just some of the questions that the call centre quality management software and advanced call centre analytics software from GSN can answer.
GSN offers cloud-based call recording, call analytics and advanced reporting tools that provide the insights you need to make business-critical decisions about your contact centre. Flexible reports enable quick and easy assessment of how your business is handling its customer experience calls. It also allows you to monitor the ongoing performance of your agents.
We integrate our solutions with your existing customer contact systems to capture and analyse every interaction and flag those that are important to your business. We do this at scale across every interaction to deliver savings without compromising the customer experience.