Meet the next generation of call centre analytics software. Altocloud is a customer journey analytics platform that analyses data linked to all kinds of customer journey behaviours. It allows you to proactively assist your customer through the purchasing journey.
Altocloud can be used to observe and analyse visitors on your digital properties, such as websites or mobile applications. The platform can also predict what it will take for visitors to achieve a desired business outcome (such as a sale) and then acts to proactively offer the most appropriate and effective channel to assist them in completing their journey.