Whatever your size or situation, GSN is the call centre solution provider with software to suit your needs.

The GSN Cloud Contact Centre (CCC) is powered by GenesysEngage and is one of the best cloud-based call centre solutions available. It’s ideal for contact centres with 100 to 2,500+ seats that have sophisticated functional, integration or security requirements. With the most comprehensive feature set available in the market, the GSN CCC can integrate with any digital, cloud or legacy platform to deliver customer journeys that seamlessly transition every channel.

The GSN CCC is delivered from multiple secure data centres within Australia (Melbourne & Sydney) and offers the highest levels of security and availability. It’s trusted by clients to handle more than 40 million interactions and $500m worth of transactions every year. Enable better communication across your company with GSN.

Increase your first contact resolution rates by providing fast answers to customer questions with real-time collaboration through cloud technology. GSN is a registered Carriage Service Provider, with a cloud carriage platform that brings together points of interconnect with carriers and major public cloud platforms to create a business-specific carriage offering.

Advanced business capabilities address redundancy, security and reporting and are combined with end-to-end service management to deliver a sophisticated and cost-effective telecommunications service. No matter where you do business, you can expect the most effective, affordable cloud-based call center solutions for business with GSN.