Contact Centre

Whatever your size or situation, GSN is the call centre
solution provider with software to suit your needs.

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Call centre management software that meets changing business needs

GSN call centre management software solutions accelerate customer engagement across multiple channels. As a leading call centre solution provider in Australia, we provide improved visibility and control, increase efficiency and lower costs over each customer interaction. Whatever your size or situation, GSN has flexible cloud-based contact centre solutions to meet your changing needs.

While there is a perception that cloud call centre software is relatively new, thousands of businesses have already transitioned to the cloud. So why have thousands of businesses moved their contact centre to the cloud? Because hosted cloud technology offers a range of benefits over the traditional call centre model.

GSN Contact Centre System | GenesysEngage

The GSN Cloud Contact Centre (CCC) is powered by GenesysEngage and is one of the best cloud-based call centre solutions available. It’s ideal for contact centres with 100 to 2,500+ seats that have sophisticated functional, integration or security requirements. With the most comprehensive feature set available in the market, the GSN CCC can integrate with any digital, cloud or legacy platform to deliver customer journeys that seamlessly transition every channel.

The GSN CCC is delivered from multiple secure data centres within Australia (Melbourne & Sydney) and offers the highest levels of security and availability. It’s trusted by clients to handle more than 40 million interactions and $500m worth of transactions every year. Enable better communication across your company with GSN.

GSN Contact Centre System | GenesysEngage

The GSN Cloud Contact Centre (CCC) is powered by GenesysEngage and is one of the best cloud-based call centre solutions available. It’s ideal for contact centres with 100 to 2,500+ seats that have sophisticated functional, integration or security requirements. With the most comprehensive feature set available in the market, the GSN CCC can integrate with any digital, cloud or legacy platform to deliver customer journeys that seamlessly transition every channel.

The GSN CCC is delivered from multiple secure data centres within Australia (Melbourne & Sydney) and offers the highest levels of security and availability. It’s trusted by clients to handle more than 40 million interactions and $500m worth of transactions every year. Enable better communication across your company with GSN.

GSN Contact Centre | GenesysCloud

A simple, cost-effective, ready-to-go cloud contact centre software solution. GenesysCloud enables you to delight customers with rich, personalised and memorable experiences. It enables fluid customer conversations across digital and voice channels. With an intuitive interface, it’s easy for agents to resolve issues fast. You can also GenesysCloud to predict and understand customer issues before they escalate — or even before they happen.

GenesysCloud is affordable and quick to deploy – all you need to get started is internet access. It’s ideal for contact centres with 10 to 500+ seats, or larger businesses with simple requirements. Empower your employees to find solutions together with collaboration tools where they can easily talk, video chat and search.

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Cloud Carriage for Contact Centres

Increase your first contact resolution rates by providing fast answers to customer questions with real-time collaboration through cloud technology. GSN is a registered Carriage Service Provider, with a cloud carriage platform that brings together points of interconnect with carriers and major public cloud platforms to create a business-specific carriage offering.

Advanced business capabilities address redundancy, security and reporting and are combined with end-to-end service management to deliver a sophisticated and cost-effective telecommunications service. No matter where you do business, you can expect the most effective, affordable cloud-based call center solutions for business with GSN.

Cloud Carriage for Contact Centres

Increase your first contact resolution rates by providing fast answers to customer questions with real-time collaboration through cloud technology. GSN is a registered Carriage Service Provider, with a cloud carriage platform that brings together points of interconnect with carriers and major public cloud platforms to create a business-specific carriage offering.

Advanced business capabilities address redundancy, security and reporting and are combined with end-to-end service management to deliver a sophisticated and cost-effective telecommunications service. No matter where you do business, you can expect the most effective, affordable cloud-based call center solutions for business with GSN.

…allows us to quantify at a large scale how customers are feeling about the service we deliver, which we use to improve our products, our contact centre and how we do business with our customers

Alex Hnarakis, Head of Service Optimisation & Premium Support
MYOB

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