Contact Centre

Whatever your size or situation, we have a solution to suit your needs

Contact Us

Contact Centre solutions to meet your changing business needs

Our contact centre solutions accelerate customer engagement across multiple channels.  With flexible cloud solutions to meet your changing needs GSN provides improved visibility and control, increase efficiency and lower costs over each customer interaction. Whatever your size or situation, we have a solution to suit your needs.

GSN Contact Centre Cloud (CCC)

Providing the industry’s most sophisticated omni-channel customer experiences with Enterprise levels of flexibility, security and reliability delivered with the simplicity of the cloud.

Powered by GenesysEngage the GSN CCC solution is perfect for contact centres with 100 to 2,500+ seats that have sophisticated functional, integration or security requirements. With the most comprehensive feature set available in the market the GSN CCC can integrate with any digital, cloud or legacy platform to deliver customer journeys that seamlessly transition every channel.

The GSN CCC is delivered from multiple secure data centres within Australia (Melbourne & Sydney) and offers the highest levels of security and availability.  It is trusted by clients to handle more than 40m interactions and $500m worth of transactions every year.

GSN Contact Centre | GenesysEngage

Providing the industry’s most sophisticated omni-channel customer experiences with Enterprise levels of flexibility, security and reliability delivered with the simplicity of the cloud.

The GSN Cloud Contact Centre (CCC) is powered by GenesysEngage and is perfect for contact centres with 100 to 2,500+ seats that have sophisticated functional, integration or security requirements. With the most comprehensive feature set available in the market the GSN CCC can integrate with any digital, cloud or legacy platform to deliver customer journeys that seamlessly transition every channel.

The GSN CCC is delivered from multiple secure data centres within Australia (Melbourne & Sydney) and offers the highest levels of security and availability.  It is trusted by clients to handle more than 40m interactions and $500m worth of transactions every year.

GSN Contact Centre | GenesysCloud

A simple, cost-effective, ready-to-go solution that enables you to delight customers with rich, personalised and memorable experiences.

GenesysCloud is affordable and quick to deploy, ideal for contact centres with 10 to 500+ seats, or larger businesses with simple requirements. Fast and easy to configure, all you need is internet access to get started.

Cloud Carriage for Contact Centres

As a registered Carriage Service Provider our cloud carriage platform brings together points of interconnect with carriers and major public cloud platforms to create a business specific carriage offering. Advanced business capabilities address redundancy, security and reporting and are combined with end-to-end service management to deliver a sophisticated and cost-effective telecommunications service.

Cloud Carriage for Contact Centres

As a registered Carriage Service Provider our cloud carriage platform brings together points of interconnect with carriers and major public cloud platforms to create a business specific carriage offering. Advanced business capabilities address redundancy, security and reporting and are combined with end-to-end service management to deliver a sophisticated and cost-effective telecommunications service.

…allows us to quantify at a large scale how customers are feeling about the service we deliver, which we use to improve our products, our contact centre and how we do business with our customers

Alex Hnarakis, Head of Service Optimisation & Premium Support
MYOB

Get In Touch.

If you are looking for a reliable partner for your next project, contact us!

EMAIL US

Tell us how we can help with
your next project

SEND EMAIL

OUR OFFICE

Level 8, 636 St Kilda Rd Melbourne,
Victoria 3182 Australia

OPEN MAPS

DROP US A LINE

Ready to Talk?
1300 885 313

CLICK TO CALL