GSN has brought together a team of experienced business leaders, passionate customer advocates and some of Australia’s best engineers to design, develop and deliver innovative customer engagement solutions.
The team includes the industry’s best Software Engineers, Natural Language Experts and Solution Architects from some of the world’s leading technology companies.
Our leadership team have diverse backgrounds ranging from multinationals and large Australian corporates to pioneering technology start-ups. They all share a passion – and proven industry experience – for delivering innovation that improves the customer and employee experience.
We use best practice program delivery methodologies from Agile to Waterfall, and tailor our delivery approach to the individual program requirements of our clients.
Our local development team are some of Australia’s leading experts in Natural Language Processing and Machine Learning. All have come from global technology leaders and have significant experience in developing SaaS products.
Richard Fink
CEO
Richard has over 20yrs Executive level experience in Technology, Media and Telecommunication (TTM). He has delivered the customer growth agenda for some of Australia’s most respected brands (Telstra, Coles, Samsung).
He is passionate about driving growth and creating opportunities from the intersection of technology and customer experience. He brings to GSN experience in successfully delivering transformational change across large people, customers, and financial programs.
Max Lipovetsky
Founder
As a founder of GSN, Max has driven the innovation and technology growth of the organisation for over 20-years. With extensive experience in all aspects of technology development and operations, Max is responsible for GSN being a leading contact centre provider. Prior to his IT career Max worked briefly in media and politics and maintains a strong interest in world affairs and economics.
Geroge Triantos
GM, Service Delivery
George has over 20 years’ service delivery leadership experience working for and with global organisations across the BFSI, Telecommunications, Utility, Travel & Entertainment and Government sectors.
He is passionate about helping customers realise their CX goals through innovative solutions, talented teams and aligned partners.
Keyla Costa
Head of Customer Service
Keyla has over 15 years of experience within the IT/Telecommunications sectors across Latin America, North America, and Asia Pacific. A service delivery professional, she is passionate about great service and getting things done right- the first time.
Arthur Harris
GM, Contact Centre Solutions
Arthur Harris brings over 25 years of sales and senior sales leadership experience with organisations such as AGC Networks, Telstra Health and Primus Telecom with proven experience in the Healthcare, Tertiary Education and Financial Services industries. He is passionate about positively impacting our customers’ business through insights and technologies that delivers customer, people and stakeholder value.
Dion Cust
CFO
Dion is a senior finance executive with 30-years of experience, across Technology and Media industries. A Chartered Accountant, Dion has extensive corporate experience in both public and private environments with a focus on growth orientated organisations, including mergers and acquisitions.
Sarah De Nicolo
Marketing Manager
Sarah is an experienced marketing communications expert with over twenty years within the Telecommunications, Non-For-Profit, and Education sectors. With proven results in brand, lead generation, product marketing and go-to-market launches, Sarah has worked for companies such as Telstra and TPG Telecom.
