Making Every Connection Count with Cloud Call Center Software

“Making every connection count” is at the core of how we work at GSN. It drives our passion for connecting businesses, people and customers, through innovation. We’ve been building and innovating software since 2003, and we continue to introduce new features and products to meet the changing needs of contact centres just like yours. Leverage our expertise to gain actionable insights that drive your contact centre performance.

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GSN delivers innovative, market leading technology to help businesses engage customers. empower teams. enable continuous improvement.

Our Solutions

Need feature-rich, scalable contact centre software with advanced integration capabilities? You’re in the right place. GSN enables communication with your customers across multiple channels including voice, SMS, email, web, and social. With reliable and intelligent features that deliver personalised experiences, reduce wait times and provide actionable insights, GSN cloud contact centre solutions can support your business in delivering industry-leading customer experiences. Discover cloud call centre software for modern teams at GSN.

How To Effectively Action Customer Feedb...

How To Effectively Action Customer Feedb...

To support the action of customer feedback and develop a company-wide continuous improvement program, many organisations turn...
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How To Understand & Maximise Custom...

How To Understand & Maximise Custom...

Collecting customer feedback may be important, but understanding that feedback at both individual and group levels is an esse...
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Is Your Organisation Collecting The Righ...

Is Your Organisation Collecting The Righ...

To support the collection and understanding of customer feedback, and the development of a company-wide continuous improvemen...
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If you are looking for a true partner that is willing to take the time to understand your business challenges…I highly recommend GSN.

Dan Giesen-White, Group Executive Digital & Business Technology
McMillan Shakespeare
RGB

…allows us to quantify at a large scale how customers are feeling about the service we deliver, which we use to improve our products, our contact centre and how we do business with our customers

Alex Hnarakis, Head of Service Optimisation & Premium Support
MYOB

Customer Driven

Trusted by leading Australian & NZ companies.

MMS
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Aurizon
Vodafone
NAB
MLC
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JB HI-FI

Quality Partnerships

Our award-winning technology partners

Genesys
Centra CX
Creative Virtual
AWS
Daisee
Microsoft
Microsoft
Genesys
Creative Virtual
Daisee
Microsoft

Get In Touch.

If you are looking for a reliable partner for your next project, contact us!

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OUR OFFICE

Level 8, 636 St Kilda Rd Melbourne,
Victoria 3182 Australia

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1300 885 313