Making Every Connection Count with Cloud Call Centre Software

“Making every connection count” is at the core of how we work at GSN. It drives our passion for connecting businesses, people and customers, through innovation. We’ve been building and innovating software since 2003, and we continue to introduce new features and products to meet the changing needs of contact centres just like yours. Leverage our expertise to gain actionable insights that drive your contact centre performance.

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GSN delivers innovative, market leading technology to help businesses engage customers. empower teams. enable continuous improvement.

Our Solutions

Need feature-rich, scalable contact centre software with advanced integration capabilities? You’re in the right place. GSN enables communication with your customers across multiple channels including voice, SMS, email, web, and social. With reliable and intelligent features that deliver personalised experiences, reduce wait times and provide actionable insights, GSN cloud contact centre solutions can support your business in delivering industry-leading customer experiences. Discover cloud call centre software for modern teams at GSN.

Moving to a Cloud Contact Centre with Mc...

Moving to a Cloud Contact Centre with Mc...

e many businesses, ASX 200 Financial Services company and Australia’s leading single source solution provider for salary pa...
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Creating the Perfect Blend of Human ...

Creating the Perfect Blend of Human ...

Contact centres of the future are here, and they don’t look like science fiction.
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How Modern Cloud Contact Centre Technolo...

How Modern Cloud Contact Centre Technolo...

What makes Cloud Contact Centre technology modern, and how does it deliver for financial services? Here’s what to know.
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If you are looking for a true partner that is willing to take the time to understand your business challenges…I highly recommend GSN.

Dan Giesen-White, Group Executive Digital & Business Technology
McMillan Shakespeare

…allows us to quantify at a large scale how customers are feeling about the service we deliver, which we use to improve our products, our contact centre and how we do business with our customers

Alex Hnarakis, Head of Service Optimisation & Premium Support

Customer Driven

Trusted by leading Australian & NZ companies.

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Quality Partnerships

Our award-winning technology partners

Centra CX
Creative Virtual
Creative Virtual

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If you are looking for a reliable partner for your next project, contact us!


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Melbourne HO: L2, 636 St Kilda Rd VIC 3182
Brisbane: L54, 111 Eagle St QLD 4000
Perth: L25, 108 St Georges Tce WA 6831
North Sydney: L4, 275 Alfred St NSW 2060
Hobart: L3, 85 Macquarie St TAS 7000
Canberra: M Centre, Palmerston Ln ACT 2603
Adelaide: L3, 97 Pirie St SA 5000


Sales 1300 080 560
Support 1300 885 313

New Zealand
Sales 0800 002 888
Support 0800 200 016

GSN Has Been Acquired By Black Box Technologies

We're excited to announce GSN's recent acquisition by Black Box Technologies which serves as a way for Black Box to further expand its global capabilities, as complimented by GSN's expertise and offerings in CX, connectivity and collaboration.

GSN is thrilled to join the team at Black Box and are excited about the merger. With a shared vision, greater resources and a commitment to maintaining the highest standards of service excellence and innovation, GSN together with Black Box will ensure clients benefit from the expanded portfolio of products and services.

For more information about the acquisition and statements from Black Box's President & CEO, Sanjeev Verma, and GSN's CEO, Richard Fink, click below.