Cloud Carriage

Cloud-based call centre solutions need secure, reliable, business-specific voice carriage. That’s what we do.

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Communications solutions to connect customers and team members

As a registered Carriage Service Provider, our cloud carriage platform brings together points of interconnect with carriers and major public cloud platforms to create a business-specific carriage offering. Advanced business capabilities that address redundancy, security and reporting are combined with end-to-end service management to deliver a sophisticated and cost-effective telecommunications service.

Find out how the GSN Cloud Carriage platform can help your people connect and collaborate better, and lower costs.

Cloud Calling for Contact Centres

Developed specifically to meet the demanding needs of contact centres environments the Cloud Calling for Contact Centres includes:

  • near real-time billing visibility and data reporting
  • fraud detection and prevention
  • advanced redundancy for inbound & outbound traffic
  • carriage diversity for inbound and outbound traffic
  • mobile Number Presentation
  • advanced Toll-Free Number services
  • integration with advanced services from the GSN product portfolio
  • geographic number range routing

Cloud Calling for Contact Centres

Cloud contact centre software buyers should look for solutions that can rapidly grow with their changing requirements. Developed specifically to meet the demanding needs of contact centre environments, our cloud-based contact centre solutions include:

  • Near-real-time billing visibility and data reporting
  • fraud detection and prevention
  • advanced redundancy for inbound & outbound traffic
  • carriage diversity for inbound and outbound traffic
  • mobile Number Presentation
  • advanced Toll-Free Number services
  • integration with advanced services from the GSN product portfolio
  • geographic number range routing

Cloud Calling for Microsoft Teams

Developed specifically to support Microsoft Service Providers, Cloud Calling for Microsoft Teams delivers an exclusively wholesale product that enables MSPs to offer competitive telephony solutions to their Office 365 customers. It’s a powerful productivity tool that allows people to work when and where they want to and make calls to landlines or mobiles within Microsoft Teams. What makes it one of the best cloud-based call centre solutions available? It’s benefits include:

  • Empowerment: work where and when you need; present a professional image; unified communications; and never miss an opportunity with a fully-featured calling solution
  • Reduced Costs: replace existing phone systems; simplify billing and own your business numbers
  • Simplified Business: Automated provisioning and management to reduce administrative overheads.

…allows us to quantify at a large scale how customers are feeling about the service we deliver, which we use to improve our products, our contact centre and how we do business with our customers

Alex Hnarakis, Head of Service Optimisation & Premium Support
MYOB

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