About Us

GSN has been delivering innovative customer engagement solutions since 2003

Meet the team

A rich history delivering quality service and outcomes

GSN was founded in 2003 – and – in partnership with Genesys (the leading global provider of omni-channel contact centre solutions) – pioneered the Contact Centre Cloud (CCC) in Australia. Since that time, GSN has developed unique insights that have driven the region’s most capable CCC platform. Today, the business has evolved to become a leading provider of innovative customer engagement solutions across Australia and NZ. GSN develops solutions, and partners with many award-winning local and international businesses, to ensure our clients always have access to the latest innovation. Our solutions are developed for the Cloud as SaaS enabling our clients to quickly deploy and realise business benefits sooner.

GSN is headquartered in Melbourne with operations throughout Australia and New Zealand.

Making Every Connection Count

“Making every connection count” is at the core of how we work at GSN. It drives our passion to connect businesses, people and customers through innovation. GSN delivers innovative technology to help businesses engage customers, empower teams and enable continuous improvement.

With a local development team, we are able to innovative and respond to the needs of our clients quickly. We bring together leading customer engagement solutions with service design, data & insights, and development expertise to create value in every customer interaction.

Making Every Connection Count

“Making every connection count” is at the core of how we work at GSN. It drives our passion to connect businesses, people and customers through innovation. GSN delivers innovative technology to help businesses engage customers, empower teams and enable continuous improvement.

With a local development team, we are able to innovative and respond to the needs of our clients quickly. We bring together leading customer engagement solutions with service design, data & insights, and development expertise to create value in every customer interaction.

Our vision is to be the most trusted provider of customer engagement solutions in Australia & New Zealand

Discover Our Difference

Trusted by leading companies

…allows us to quantify at a large scale how customers are feeling about the service we deliver, which we use to improve our products, our contact centre and how we do business with our customers

Alex Hnarakis, Head of Service Optimisation & Premium Support
MYOB

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Level 8, 636 St Kilda Rd Melbourne,
Victoria 3182 Australia

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1300 885 313

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